Investigation of job satisfaction and burnout in healthcare professionals working in blood donation departments

Abstract

Introduction: Healthcare professionals working in blood donation face a heavy workload and intense stress, which can exacerbate the factors contributing to burnout.
Aim: The investigation of job satisfaction and burnout in healthcare professionals working in blood donation departments.
Materials and method: An observational cross-sectional study was conducted with 62 healthcare professionals working in blood donation departments of five hospitals in Crete, between January and May 2022. The Job Satisfaction Survey (JSS), the Copenhagen Burnout Inventory (CBI) and a demographic questionnaire were used. The statistical analysis of the survey data was performed using SPSS 28.0 and the statistical significance level was set at p<0.05.
Results: Job satisfaction was measured at low to moderate levels, with significantly higher mean levels for the “supervision” dimension and lower for the “pay” dimension (p<0.001). A small percentage of unsatisfied healthcare professionals was found (14.5%) but also satisfied (16.1%). Low to moderate levels of burnout were observed in healthcare professionals of blood donation departments with significantly higher levels of “personal” burnout (p<0.001). Higher “personal” and “job” burnout was associated with lower overall job satisfaction (p<0.001). High overall job satisfaction was significantly associated with fewer years of experience in blood donation (p<0.05), while taking burnout into account, a significant relationship was found between job satisfaction and lower levels of job burnout (β=-0.47, p< 0.001).
Conclusions: Job satisfaction and burnout of healthcare professionals in blood donation departments were moderate. Higher job satisfaction was determined by lower burnout. Healthcare unit administrations must implement measures that improve job satisfaction and reduce employees’ burnout levels, enhancing their efficiency and improving the care provided.